We strive to ship out all orders within 3 business days but in most cases they ship out within 24 hours. We ship Monday-Friday via USPS and are on Eastern Standard time in Michigan. Most domestic orders will be received within 5-7 days. For international orders, it could take up to 21 days or more to receive your order. For international orders, receiver is responsible for any additional tariffs on the order and unfortunately we cannot estimate or know if any additional fees will be added once the order is out of our hands. All orders are processed in the order they are received.

If you placed an order and need to change it, immediately emailhi@wildlettie.comto make changes. We cannot guarantee changes can be made once submitted. Please take extra care to make sure your shipping address is correct - Wild Lettie is not responsible for packages going to incorrect addresses.

Once your order ships, you’ll receive an email providing you with a tracking number for your order. This email goes to the email provided when checking out so make sure you are entering the correct information when checking out. Sometimes these emails can end up in your spam or promotions folder so be sure to search all inboxes. Remember, tracking can take up to 48 hours to be updated by the carrier.

We have a two week return policy. That means after you receive your item you have two weeks to initiate return. We only accept returns on full priced items. Items sold at a discount will not be accepted for return. Shipping costs are not refundable so your refunded amount will be the price of the item returned minus the shipping costs - to and from.

We sure do! We have that available at our Suttons Bay location. We will hold your order for pick up for two weeks. Due to lack of space, we can only hold your order for two weeks. If not picked up within that time, your order will be cancelled, refunded and restocked.

Great! We can always TRY to help with that. Communicate the day you need your order to us before placing your order and we can help you find the best option for shipping. If your order is needed with an incredibly tight turnaround the only way to get orders in your hands on time is to use a guaranteed shipping service. Ground Advantage and Priority Mail are not guaranteed. Priority Mail Express is! We cannot refund shipping costs for items that do not arrive in time when customers select Ground or Priority options.

To initiate a return, email hi@wildlettie.com. You will need your order number and email used for the order. 

You can also bring your items to Wild Lettie in Suttons Bay to return. Please bring your receipt or order confirmation email. Without your order number we cannot process a return.

We will get the information we need from you via email exchange we will send you a shipping label. Once we receive the item we will process the refund. Please remember your bank or credit card company can take up to two weeks or more to post the refund.

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right. Email us at hi@wildlettie.com

We work with many different small manufacturers to make our products. All our stationery products are printed in Ohio. Our pins, keychains, hats and towels are made in China. Our ripstop items are made in Mexico. For any further information, please emailhi@wildlettie.com